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Account Safety Notice

Effective: January 2025

At TradingDock, your security is a top priority. While we work to protect your account, scammers frequently impersonate companies to steal credentials, money, or data. Read this notice and follow the steps below to protect your account.

Official Communications

TradingDock will NEVER ask for your password, 2FA code, PIN, or payment details via text message, social media, phone, or unsolicited email.

We only send messages from verified @tradingdock.ai email addresses or through in-app notifications.

For push notifications, we use a private Discord channel monitored by our automated system. This is the ONLY Discord channel we use for alerts.

If you receive a suspicious message, do not click links or reply. Instead, open your browser and go directly to https://tradingdock.ai to verify.

Unsolicited Contact

  • We do not contact users via WhatsApp, Telegram, or direct messages on Discord for support or billing. Our only Discord communication is automated alerts in your private notification channel.
  • Anyone sending you a Discord DM claiming to be from TradingDock support is a scammer. We never initiate direct messages.
  • Do not grant remote access to your device or install software at the request of someone claiming to be TradingDock support.
  • Do not share verification codes, passwords, or account details with anyone — even if they claim to be from TradingDock.

Common Scam Tactics to Watch For

Phishing & Fake Websites

Emails or websites that mimic TradingDock's login page. Always check the URL before entering credentials.

Impersonators

People posing as employees, influencers, or "trusted partners" asking for money or access.

Guaranteed Profit Promises

Secret signals or guaranteed-return offers — promises of guaranteed returns are always scams.

Pump-and-Dump Schemes

Coordinated hype on social channels or private groups designed to manipulate stock prices.

Romance & Job Scams

Scammers who ask you to send money or trade on someone else's behalf under false pretenses.

Fake Support Accounts

Social media accounts that look official but are actually scammers trying to steal your information.

How to Protect Your Account

Use a unique, strong password and change it immediately if you suspect compromise.

Enable two-factor authentication (2FA) and do not share codes with anyone.

Keep devices and browsers up to date and avoid installing untrusted extensions or apps.

Bookmark https://tradingdock.ai and log in only through that URL or the official app.

Enable account notifications so you receive alerts for security or billing changes.

Review your account activity regularly and report any unauthorized access immediately.

If You Suspect Fraud or Compromise

  1. Change your TradingDock password immediately through the official website or app.
  2. Report the incident via in-app support or email security@tradingdock.ai.
  3. If payments were sent or billing was affected, contact your bank or payment provider immediately.
  4. Preserve any suspicious messages (screenshots, email headers) and provide them to our support team.
  5. Enable 2FA immediately if you haven't already to add an extra layer of security.

Trading-Specific Scams

Because TradingDock is a trading platform, you may be targeted by scams specific to the trading community:

  • •"Copy my trades" or "guaranteed signals" scams asking for payment or broker access
  • •Fake "exclusive Discord/Telegram groups" claiming insider information — our Discord alerts are ONLY in your private notification channel
  • •Investment "gurus" asking you to transfer funds to trade on your behalf
  • •Fake customer support accounts on social media or Discord DMs asking for login credentials
  • •Phishing emails claiming you missed a "hot trade" or "urgent alert"

Remember: TradingDock provides educational alerts and analysis only. We never guarantee profits, ask you to send money to trade, or request remote access to your brokerage accounts. All our Discord notifications come from an automated bot in your private channel — never from DMs or public servers.

Important: TradingDock will never request login credentials, verification codes, remote access, or payments from you via unsolicited calls, texts, or DMs. Any communication not originating from @tradingdock.ai, the in-app notification system, or your private Discord notification channel should be treated as fraudulent.

Questions or Concerns?

If you have any security concerns or suspect fraudulent activity, please contact us immediately.

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